FAQs

Here you can find all the frequently asked questions our customers have asked us, hopefully your question will be answered here! If not, feel free to contact us!

Supplements

Are the treats safe?

Yes, of course! Our items are crafted using exclusively natural and organic components. They are free from corn, soy, preservatives, wheat, GMOs, and any artificial additives. To preserve their freshness and benefits, they undergo no cooking or heat-processing.

Formulated by specialists with vet-approved ingredients, our products are manufactured in a GMP quality facility and undergo rigorous quality control measures before packaging.

How long does it take the treats to start working?

Each dog is unique, but typically, you'll observe some short-term effects within a few hours. The complete advantages of the calming treats manifest with regular use, and it might take up to three weeks to fully notice all the benefits. A majority of our customers, over 95%, witness positive results in their dogs within 30 days of daily use at the recommended serving size. We recommend using the treats consistently for 4-6 weeks before making any decisions about their effectiveness.

How long does the box last?

Again, this differs depending on the size of your dog. Each tub comes with 120 chews that lasts from 24 days to 4 months.

  • Up to 11kg - 1 per day, lasts 4 months.
  • 11-23kg - 2 per day, lasts 2 months.
  • 23-35kg - 3 per day, lasts 1.5 months.
  • 35-45kg - 4 per day, lasts 1 month.
  • Over 45kg - 5 per day, lasts 24 days.

Do these chews really work?

Absolutely! Our chews are crafted from ingredients with proven benefits when used consistently and in the recommended amount. However, recognizing that every dog is unique, and similar to humans, results can vary. Drawing from the abundance and quality of our review ratings, coupled with customer feedback, we can confidently say that 95% of our customers observe positive results in their dogs after using our products for at least 30 days. In the rare event that they don't suit your pup, feel free to contact us, and we'll promptly refund your purchase - no questions asked!

How many treats should I give my dogs, and when do I give them?

The treats should be given daily and can be given at any time, however we do recommend to use them 1 hour before a potentially stressful situation (vet trip, car trip, visitors etc). Make sure you give all treats at once, if your dog has to take more than one.

If for some reason, you want to give more than the recommended quantity (e.g. maybe you are going on a flight and your dog will have to stay with cargo or you want to see stronger results),it is safe to give up to double the recommended daily recommended quantity.

  • Up to 11kg - 1 per day, lasts 4 months.
  • 11-23kg - 2 per day, lasts 2 months.
  • 23-35kg - 3 per day, lasts 1.5 months.
  • 35-45kg - 4 per day, lasts 1 month.
  • Over 45kg - 5 per day, lasts 24 days.

Can I give my dog more than one type of supplement at the same time?

YES, we have designed these to allow them to be used together.

What if I don't see the desired results?

Although the treats are effective for most dogs, individual reactions may vary. If you're not seeing the desired results, consider the following:

  1. Allow a 3-week period and continue using the product. Results might not be immediate, especially within the first few days, as our treats, being a natural solution, take some time to take effect.
  2. Gradually increase the recommended quantity, one step at a time, up to double the suggested serving size.

What should I do if my dog won't eat the treats?

It's a rare occurrence! Based on our extensive testing, customer feedback, and reviews, around 90% of dogs absolutely adore the taste of our chews. Crafted with all-natural flavouring, they deliver an authentic taste experience. In the unlikely scenario that your dog doesn't fancy the taste, we suggest mixing the chews with their regular dog food, wrapping them in a small piece of high-quality, low-fat deli meat, or adding a touch of peanut butter. Please note that we do not offer refunds if your dog doesn't enjoy the treats, as they remain effective even when disguised.

Shipping & Delivery

How long will it take to receive my order?

All supplements will be delivered within 2-5 days. Please allow 2/3 days for processing.

We offer next day delivery on supplements at an additional cost (unless we are running a free next day delivery offer).

All other products are 5-15 days shipping. Please also allow 3-5 days for processing.

Do you ship internationally?

Yes! We can ship to the whole of UK, Europe and USA/Canada.

How much does delivery cost?

UK:

Standard Shipping - £4.99

Next Day Delivery - £8.99

Rest of World:

Standard Shipping - £5.99

Shipping costs vary and can change often. Keep an eye out for free delivery!

Is there free shipping?

Yes. We offer free delivery on orders over £40.

My order was damaged during delivery, what can I do?

If you order was damaged in transit, please contact us and we will replace/refund the item if it is unusable.

Why isn't my discount code working?

Please make sure the discount code is being used within the valid date. If you are having more issues, contact us and we will be happy to help.

Returns & Refunds

Do you have a money back guarantee?

Yes, we offer a 60-day money back guarantee meaning if the product doesn't work as expected, you will receive a full refund or exchange.

If, after you have tried the supplements daily for 60 days and you are not satisfied with the results we will refund your original purchase.

Please note - we will not be able to offer a refund if you contact us far outside of the 60 day window, or if you have not been giving the treats daily. 

We do not offer refunds if:

  • Your dog does not like the taste or smell, they can be crumbled into their regular food, or hidden in other foods as they are still fully effective.
  • You have not checked the ingredients and noticed your dog is allergic to one of the ingredients upon receipt and opening the treats. We give a full list of ingredients on both the website and on the tub - it is your job to make sure you are giving your doggo what is right for them.
  • You have contacted us later than the 60 days from receipt of the order.

Do you offer returns & refunds?

Yes we do! Please see our money guarantee for more details.

Contact us if you have any questions regarding returns/refunds.

How do I start a return?

Contact us at info@pawsitivepupz.com where we will start the return process.

Can I get a refund if the chews don't work?

Yes, we offer a 60-day money back guarantee meaning if the product doesn't work as expected, you will receive a full refund or exchange.

If, after you have tried the supplements daily for 60 days and you are not satisfied with the results we will refund your original purchase.

Please note - we will not be able to offer a refund if you contact us far outside of the 60 day window, or if you have not been giving the treats daily. 

Can I get a refund if my dog doesn't like the chews?

We do not offer refunds if:

  • Your dog does not like the taste or smell, they can be crumbled into their regular food, or hidden in other foods as they are still fully effective.
  • You have not checked the ingredients and noticed your dog is allergic to one of the ingredients upon receipt and opening the treats. We give a full list of ingredients on both the website and on the tub - it is your job to make sure you are giving your doggo what is right for them.
  • You have contacted us later than the 60 days from receipt of the order.